SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to physical products purchased through divaangelart.com (the “Website”), operated by Diva Angel.
Please review this Policy before placing an order.
1. Shipping Destinations
Orders may be shipped to selected destinations in Latvia, the European Union and other international destinations available during checkout.
Available shipping destinations may vary depending on the type, size and destination of the product.
If your country or region is not available at checkout, please contact us before placing an order to ask whether delivery can be arranged.
2. Shipping Costs
Shipping costs depend on the product, package size, destination and applicable shipping method.
The shipping charge applicable to your order will be displayed during checkout before payment is completed.
Large original artworks may require specialized packaging and may have higher shipping costs due to their size, weight, value and handling requirements.
3. Order Processing
Orders are prepared for shipment after payment has been successfully received and the order has been confirmed.
Processing times may vary depending on the product.
Original artworks may require additional preparation and protective packaging before shipment.
Processing time is separate from the estimated shipping or transit time.
4. Estimated Delivery Times
Estimated delivery times depend on the destination, shipping provider, customs procedures and the type of product ordered.
Any delivery dates or timeframes displayed on the Website or provided after purchase are estimates unless expressly stated otherwise.
International shipments may take longer due to customs clearance, local carrier procedures, public holidays or circumstances outside our reasonable control.
5. Original Artwork Packaging
Original artworks are carefully prepared and securely packaged for transportation.
Packaging methods may vary depending on the dimensions, materials, surface and characteristics of the artwork.
Large or fragile artworks may require additional protective materials or specialized packaging.
6. Shipping Providers
Orders may be shipped using postal, courier or logistics providers selected according to the destination and requirements of the shipment.
The carrier used for a particular order may vary.
Where tracking is available, tracking information may be provided after the order has been dispatched.
7. International Orders, Customs and Import Charges
International orders may be subject to customs procedures, import duties, taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
Diva Angel does not control customs charges or determine the amount that may be charged by authorities or carriers in the destination country.
Customers are responsible for ensuring that products ordered from the Website can legally be imported into their destination country.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been shipped, it may not be possible to change or redirect the delivery address.
Additional shipping or handling costs resulting from an incorrect or incomplete address may be the responsibility of the customer where permitted by applicable law.
9. Failed or Unclaimed Delivery
Customers are responsible for accepting delivery and following any instructions provided by the shipping carrier.
If a shipment is returned because it was refused, unclaimed or could not be delivered due to incorrect or incomplete information provided by the customer, additional shipping charges may apply where permitted by applicable law.
Any refund or reshipment will be handled in accordance with the Returns & Refunds Policy and applicable consumer law.
10. Delays
Reasonable efforts are made to prepare and dispatch orders within the expected timeframe.
However, delivery may be affected by circumstances outside our reasonable control, including customs delays, carrier disruptions, severe weather, transportation problems, strikes, public holidays or other unforeseen events.
If a significant issue affecting your order becomes known, reasonable efforts will be made to provide relevant information.
11. Lost or Damaged Shipments
If your order arrives visibly damaged, please document the condition of the package and product as soon as possible.
Please keep the original packaging and take clear photographs of the outer packaging.